We are excited to announce that oureLearning Help Deskis now available! We know that remote learning comes with its challenges, and we are here to help! Parents and scholars can chat with a live help desk agent Monday - Friday, 8 am - 8 pm EST.
PLA help desk personnel can be reached by scrolling toward the bottom of our eLearning pageor by visiting the Help Center atelearning.phalenacademies.org/knowledge. Agents are available via live chat or email. Starting Tuesday, May 26th, help desk agents will also be available by phone.
Families can simply click on the chat bubble icon at the bottom right of our eLearning page to chat and get assistance resolving any issues you may have while accessing our online learning platform. Families can also email the Help Desk for assistance at helpdesk.phalenacademies.org.
Agents, who are also school and IT personnel, are here to support families on everything from device troubleshooting to connecting with teachers and school leaders for additional online learning support.
For more information visit PhalenAcademies.org/eLearning or email firstname.lastname@example.org.